Customer order agreement & policies

By placing an order with Steele & Sugar, you acknowledge and agree to the following terms and conditions:

Cancellations & refunds

Cancellations must be requested at least 48 hours before the scheduled fulfillment/pickup time to be eligible for a refund. Cancellations requested less than 48 hours before fulfillment are non-refundable because ingredients, supplies, and preparation time may have already been committed to the order. Once an order has entered the preparation process, refunds may not be available regardless of the cancellation timeframe. No-shows or failure to pick up an order will not be eligible for a refund.

Order changes

Changes to an order, including flavor, quantity, design, or pickup date/time, must be requested at least 48 hours before fulfillment. Changes are subject to availability and may result in an additional charge.

Pickup

Customers are responsible for picking up their order at the agreed-upon date and time. Please communicate as soon as possible if you anticipate being late. Steele & Sugar is not responsible for damage to products after they have been picked up or transferred to the customer.

Allergies

Steele & Sugar takes food allergies seriously. However, products may be prepared in a kitchen where common allergens are present. Customers are responsible for informing Steele & Sugar of any allergies or dietary restrictions before placing an order.

Custom orders

Custom designs, colors, decorations, and flavors may vary slightly from reference photos due to the handmade nature of our products. Steele & Sugar reserves the right to make reasonable substitutions when necessary while maintaining the overall look and quality of the order.

Customer agreement

By submitting an order to Steele & Sugar, you confirm that you have read, understand, and agree to the policies listed above.

Thank you for choosing Steele & Sugar!

Every order is handmade with care, and we truly appreciate your support of our small business.